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 Privacy & Security > Tips for Safe Online Shopping
 
Natural Elements is concerned about security and makes every effort to ensure that our transaction process is safe and that any personal details are kept secure.

The overwhelming majority of transactions are completed safely and efficiently. However, there are some risks.

Be wary if you asked to disclose any personal information
NaturalElements.co.uk will never email you to disclose your debit or credit card details or any banking details. Only debit or credit cards details will be asked for if an order is placed over the telephone. No bank details will be asked for.

If you are ever contacted via email to disclose any banking or card details you should disregard this request.

If you do receive any suspicious emails please forward them to info@NaturalElements.co.uk for investigation.

When we may ask you to disclose some personal information
The only personal information that we may ask you to disclose is your postal address.

In some cases, orders are sometimes returned to us, and so we will ask you to verify your address to that that which we have on our system.

In the majority of cases, we will simply ask you to quote your unique 9-digit order identification number. It is important that you keep a record of this.

Contact Us
Contact Customer Support via email
If you contacting us with regards to an existing order you must quote your 9 digit order identification otherwise we regret we are unable to respond

Contact Customer Support via phone
Give us your telephone number and we will call you back within 24 hours (Mon Fri, 9AM 9PM)
[Please note: This service is available within the United Kingdom only. Non United Kingdom residents are requested to contact us via email
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