When you have successfully
completed the order form and entered your details, you will then be asked
to click the Make Payment button.
When your details have been processed you will receive a Thank
you for your order confirmation on your screen. The on-screen confirmation
will display a unique 9 digit order confirmation identification number.
You must quote this to us in the event of any queries.
You will also receive two emails:
1. A confirmation email from email from WorldPay confirming your transaction.
WorldPay are a part of the Royal Bank of Scotland Group and handle all
online transaction on our behalf.
2. A second email will be sent to you from
Natural Elements also confirming your order.
Please note: Any emails that are sent are automated and any replies to
such emails are automatically deleted. If you have any queries you must
contact us via the Help pages
Customer Support via email
If you contacting
us with regards to an existing order you must quote your
9 digit order identification otherwise we regret we are
unable to respond
Customer Support via phone
Give us your telephone
number and we will call you back within 24 hours (Mon
Fri, 9AM 9PM)
[Please note: This service is available within the United
Kingdom only. Non United Kingdom residents are requested
to contact us via email