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 Ordering > Order Confirmation
When you have successfully completed the order form and entered your details, you will then be asked to click the Make Payment button.

When your details have been processed you will receive a Thank you for your order confirmation on your screen. The on-screen confirmation will display a unique 9 digit order confirmation identification number. You must quote this to us in the event of any queries.

You will also receive two emails:

1. A confirmation email from email from WorldPay confirming your transaction. WorldPay are a part of the Royal Bank of Scotland Group and handle all online transaction on our behalf.

2. A second email will be sent to you from Natural Elements also confirming your order.

Please note: Any emails that are sent are automated and any replies to such emails are automatically deleted. If you have any queries you must contact us via the Help pages

Contact Us
Contact Customer Support via email
If you contacting us with regards to an existing order you must quote your 9 digit order identification otherwise we regret we are unable to respond

Contact Customer Support via phone
Give us your telephone number and we will call you back within 24 hours (Mon Fri, 9AM 9PM)
[Please note: This service is available within the United Kingdom only. Non United Kingdom residents are requested to contact us via email
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