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 Dispatch & Delivery > Estimated Delivery Times
 
We will endeavour to dispatch your order within 48 hours of your order being received. An email will be sent to confirm the dispatch of your order.

However, there are occasions when there is a high demand for certain products, and the dispatching of some orders may not occur within 48 hours. You should check your email order confirmation email for further information.

Whilst we will endeavour to dispatch your order within 48 hours we cannot comment on the date or time when your order will arrive.
 

UK Orders
All items are sent via Royal Mail Recorded Delivery as standard. Delivery should take 3-4 working days but we suggest that you allow up to 7 working days for delivery. These times are estimates only as we do not control delivery.

Items that have been sent via Special Delivery, will be delivered by 1PM the next working day, from the day of dispatch. If your order was dispatched on a Friday, your order is guaranteed for delivery the following Monday.

If you are not available when a delivery attempt is made, a "While you were out" card should be left behind for you. This will inform you that a parcel is being held at your local sorting office and you can either collect or arrange for a re-delivery. If an order is not collected it will eventually be returned to NaturalElements.co.uk where we will then contact you that your order has been returned.

International Orders
Where a overseas order has been, and whether such an order is dispatched via Standard Air Mail or International Sign, please allow up to 20 working days for delivery. This is an estimate only for which we do not control.
Contact Us
Contact Customer Support via email
If you contacting us with regards to an existing order you must quote your 9 digit order identification otherwise we regret we are unable to respond

Contact Customer Support via phone
Give us your telephone number and we will call you back within 24 hours (Mon Fri, 9AM 9PM)
[Please note: This service is available within the United Kingdom only. Non United Kingdom residents are requested to contact us via email
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