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 Dispatch & Delivery > Problems With Delivery
 
If Your Order Has Not Arrived
If you have placed an order and you have not received it you should first check whether you have received a confirmation email to confirm that your order has been dispatched.

If you reside in the UK and 7 working days have passed since you placed your order please contact us quoting your 9-digit order identification number. If you do not know your 9-digit order identification number you must state your postcode and the month of purchase.

If you are non-UK resident please allow 20 working days prior to contacting us.
 

Not All Items Are Present With Your Order
If there are item(s) that you have ordered that are not present with your order please contact us immediately quoting your 9-digit order identification number and we will dispatch any missing item(s) immediately.
You Received The Wrong Items
If you have received item(s) that you did not order please contact us immediately quoting your 9-digit order identification number and we will dispatch your correct item(s) immediately.
You Received Damaged/Defective Items
If you have received item(s) that are damaged or defective in any way please contact us immediately quoting your 9-digit order identification number and we will dispatch replacement item(s) immediately.
Contact Us
Contact Customer Support via email
If you contacting us with regards to an existing order you must quote your 9 digit order identification otherwise we regret we are unable to respond

Contact Customer Support via phone
Give us your telephone number and we will call you back within 24 hours (Mon Fri, 9AM 9PM)
[Please note: This service is available within the United Kingdom only. Non United Kingdom residents are requested to contact us via email
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