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 Returns & Refunds > Return a Damaged, Defective or Incorrect Item
This page will explain what to do if you have received a damaged, defective or incorrect item.
If the item was damaged in transit:
If you take delivery of a Natural Elements package and the contents have been damaged in transit, you must inform us within 5 working days of your order being received. We will then arrange for replacement item(s) to be sent to you as soon as possible.
If the item is defective:
Please inform us within 5 working days, of your order being received, if there is a fault with any item(s) that you have received.We will then arrange for replacement item(s) to be sent to you as soon as possible.
If we sent you an "incorrect" item:
As soon as you find out we've sent you an incorrect item, please contact us straight away. We will instruct you on what to do with the incorrect item(s) and ensure that the correct item(s) are sent to you as soon as possible
Contact Us
Contact Customer Support via email
If you contacting us with regards to an existing order you must quote your 9 digit order identification otherwise we regret we are unable to respond

Contact Customer Support via phone
Give us your telephone number and we will call you back within 24 hours (Mon Fri, 9AM 9PM)
[Please note: This service is available within the United Kingdom only. Non United Kingdom residents are requested to contact us via email
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