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 Ordering > Cancelling an Order


  If you've accidentally placed an order or just changed your mind, don't worry. You can cancel any order.

However, you do need to be quick as many orders are dispatched within 48 hours.

To cancel an order simply contact Customer Support quoting your unique 9-digit order identification number. This number was sent to you via email to confirm your order.

If you cancel your order after it has been dispatched then you must returns the items unused and only then will a refund be provided. Please see How to Return an Item.

Should any item(s) be used once a cancellation request has been made, we reserve the right not to issue a refund.

Contact Us
Contact Customer Support via email
If you contacting us with regards to an existing order you must quote your 9 digit order identification otherwise we regret we are unable to respond

Contact Customer Support via phone
Give us your telephone number and we will call you back within 24 hours (Mon Fri, 9AM 9PM)
[Please note: This service is available within the United Kingdom only. Non United Kingdom residents are requested to contact us via email
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